Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at support@iwomouterwear.com.
General questions
-
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
-
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
-
We currently ship in the United-States, Canada, Australia, France, the UK and Germany.
For shipping outside of these countries, please reach out to our support through our helpdesk.
IWOM XT Insulated Hunting Suit FAQ
-
The IWOM is meant to fit loose with the intention of allowing your trapped body heat to flow to your legs and feet. So be sure not to over layer in the suit as it will compress the insulation as well as eliminate air space for heat flow.
-
To find the best fit for you, be sure to click on the "What's my size" button located on the product page. That will calculate your size, that you can then select for the sizing options. This size will give you plenty of room for your layering and boots. Of course if you still have questions please give us a ring or email. 1-814-272-5422 or Support@iwomouterwear.com
-
-
Suggested Temp Ratings
IWOM Uninsulated Stalker Hunting Suit: 50° F and above
IWOM Insulated Stalker Hunting Suit: 39° F and above
IWOM XT Hunting Suit: 40° F and below
IWOM XT+ Hunting Suit: 40° F and below
IWOM Pursuit XT Adaptive Hunting Suit 40° F and below
-
-
Payment
-
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
-
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Shipping
-
We currently ship in the United-States, Canada, Australia, France, the UK and Germany.
For shipping outside of these countries, please reach out to our support through our helpdesk.
-
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
We will double check your sizing if needed and in most cases ship your order out same day if it is placed before 2pm EST.